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Return & Refund Policy


We do our best to ensure that your Art Box is in perfect condition when it leaves us! If you are missing items or items are damaged (which can sometimes happen in transit) let us know and we’ll get the problem fixed as quickly as we can. Email us on

You may return any item to us for a refund within 14 days of receipt provided that the items within the box are still in original condition (e.g. paints have not been used or opened). Refund processing will be at our discretion. The item must be returned in its original packaging and condition. All postage costs are the responsibility of the customer.

Full purchase price of the item(s) returned successfully within 14 days of arrival will be credited to the account that was originally used to purchase the items.

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