Refund & Cancellation Policy
In Person | Studio Classes, Workshops & Private Tuition
Unfortunately due to our current waiting list and studio capacity, if circumstances change meaning you or your child is no longer able to attend their scheduled workshop or class, we're unable to to refund the class or offer a makeup session.
With more than 7 days notice we would be happy to offer the following for:
A transfer to to another workshop (space permitting).
If there are no suitable future dates for you to transfer to we can provide a voucher to be used for a future workshop booking, or a refund can be given with a £10 admin fee deduction.* ( unfortunately this is not possible for our term time group classes ).
With less than 7 days notice we would endeavour to find a future date for you if the original place is re-sold. We will do our best to fill the place within this time. Please be aware that in our experience it can be difficult to fill places on workshops at short notice.
Multiple class sessions
Some of our workshop classes take place over several sessions. If you miss a session unfortunately we can not offer a make up session. If you require further tuition to complete your project you may be able to book 1:1 lessons depending on the project and tuition required.
If you want to talk to us, please get in touch with our team and we'd be happy to help:
firstname.lastname@example.org / 020 7223 6767
Parties & Group Bookings | In person
A party booking can be secured with a £100 deposit.
Group bookings must be paid in full in a single transaction, ( to divide the amount into individual transactions will incur an additional fee per invoice.
If you give more than 14 days notice to cancel you will be offered credit or a refund ( minus a £15 handling fee ).
Less than 14 days is non refundable.
Online Classes, Workshops & Private Tuition
You may cancel a class within 24 hours of booking, provided the class is not due to take place in the next 24, 48 or 72 hours. In such cases we can offer you a full refund.
To do this you must let us know by email ( email@example.com ).
After the 24 hours has passed our online classes are non refundable and non transferable. Where possible we will send a recording of the missed workshop ( please note we do not record all of our workshops - children’s workshops are not recorded).
Parties & Private Groups | Online
To secure a party or private group the class must be paid for in full.
If you give more than 14 days notice to cancel we will be happy to offer credit or a refund ( minus a £5 handling fee ).
Unfortunately bookings cancelled less than 14 days are non refundable.